Technical Questions

If I cannot get my computer to place a trade, can I call in to place a trade with no additional fees?

If FFEC's system is down, you may call (800) 687-3800 or (480) 951-0079 and place your trade with a broker for no additional charge. If, however, your computer system is not functioning, your Internet Service Provider is not working, or you are away from your computer, a broker may place your trade for you, but First Financial Equity Corporation's broker-assisted rates will apply.

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What type of Internet protection does my account have?

We use Entrust certificate authentication and SSL3 encryption to protect your account from unauthorized access.

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Is there any software I need to run my account from my PC?

No additional software is needed to access your account or to place a trade.

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Why can't I download my e-mail confirmations?

The confirmations you receive via e-mail are in PDF format and require the program Adobe Acrobat Reader. Please see the link on our Open an Account page in order to download this software free of charge.

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Why can’t I log in to my account?

System maintenance is done on the weekends, and you may be unable to access your accounts during these periods.

If you are experiencing technical difficulties trying to access your MyView account from FFEC's website and need technical assistance, contact our main office number at (480) 951-0079 or (800) 687-3800. If you are unable to reach FFEC, contact Southwest Securities IT Help Desk at (214) 859-9165.

Please do not use SWS number to submit orders or any other requests related to your account as they will not be able to assist you.

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Which web browser can I use to access my account?

You can access your account with Internet Explorer (5.5 or higher).

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Why can I login in from home but not from work?

If you are able to access your site from home but not from work, this could be because your work computer is behind a firewall. If this is the case, talk to your systems administrator to help you set up proxy settings in your browser.

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I was automatically logged off the system, what happened?

For your protection, the system will automatically log out a user if there has not been any activity after 30 minutes. Simply click on the log-in button to access your portfolio again.

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What should I do if I don't know if my order went through?

If you are unsure whether your order went through, please contact an FFEC representative. If you mistakenly assume your order has not been executed and place another order, you could end up either owning twice as much stock as you wanted, or with sell orders, you could have sold stock you do not own.

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Can I change an order after I placed it?

A market order is routed immediately to the proper exchange and may not be canceled. A limit order can be canceled anytime before the order actually fills. If you decide to cancel a limit order, you must make sure you receive a "UR Out" on the order status screen for the order that has been canceled.

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When does my account balance update to reflect my account activity?

Online cash account balances are updated automatically after a transaction. Online margin account buying power is also updated automatically.

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How will I be notified of trade executions?

Online account holders are notified through their message screen when a trade is executed. Also, the activity and positions screens are then updated automatically. You can request to have confirmations e-mailed after the order is executed.

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